“If at first you don’t succeed at store level,
Always proceed to the top!”

The site will offer click ons to get to service and parts, and techs, or someone to communicate with, regarding your particular product.

Their data base is huge, and I’ve found things that work with items older than 10 years.

Rev. Steven

Hopefully you saved some part of the packaging or paperwork and will notice any disclaimers. Before Sears was owned by K mart,,,,a strange phenom in itself,,, I worked for them, and their claims at the time were lifetime replacements for hand tools,,,not power tools. To set about getting any action, you might have to go outside of Sears to any local consumer action group?

Rev. Steven

If you have only dealt with the “service dept.”, you are not dealing with someone who cares a helluva lot about anything except their paycheck.

Carry the damned thing back to the Tool dept.
Approach any person, any, who appears to be an employee. In tools or not.
Stand back on your haunches and with the strongest voice you can muster, without screaming, very sternly, raise your arm with your watch exposed in that person’s face, and in a normal voice, while looking at your watch, repeat after me.
Speak slowly!

“You have 4 minutes to get someone down

here with ‘Capacity’”! I do not want to speak

to a junior executive. I do not want to speak to

an assistant! I want to speak to some one

with ‘Capacity’”.

“You now have 3 1/2 minutes”!

If that person stutters and stammers in any manner. Hold your watch out.
“You now have 3 minutes.”

I bought my mother a Craftsman rotary tool because she really wanted one for some small projects she was doing, and I thought they (the maker) would stand behind it. It broke within six months, but she’d only used it like 6 or 7 times in that period, and we tried almost everything. We tried contacting the company, and they told us to go back to Sears, and the people at Sears were pretty rude. We finally got someone from Sears to give us an address to write to, and their answer was basically that it was not their problem, and that we had probably abused it. Seeing as she used it almost exclusively to sand small things, like small details on wooden pieces, I don’t know how she could have abused it. When all was said and done, and after a lot of arguments and letters and phone calls, they finally agreed to repair it, but at my cost. All together, between shipping costs both ways, insurance for the shipping, and repair costs, it would have cost more to have it fixed than it did to buy the stupid thing in the first place.

We went and bought a Dremel instead, and we have had no problems with it.

When I was a kid, Craftsman really stood behind their products, and the products were built well, and designed to last for a long time. I don’t think that is the case anymore, and what’s worse, they don’t care about their customers. They just give you the run around, and then they agree to fix problems, but only if you pay an exorbitant amount of money. I really wish you the best, but I also suggest that next time you avoid that brand.